Refund policy
Refund & Return Policy
Returns & Exchanges
We want you to be fully satisfied with your purchase.
You may request a return or exchange within 14 days of receiving your order.
To be eligible:
- Items must be unused, unworn, and in perfect condition
- Returned in their original packaging
Refunds
Refunds are not standard practice; however, they may be granted in exceptional circumstances.
Once your return has been received and carefully inspected, we will inform you of the approval.
If approved, the refund will be processed within 5–10 business days.
Exchanges
We are pleased to offer exchanges for items of equal or higher value.
Damages and Issues
Please inspect your order upon reception and contact us immediately if:
- the item is defective
- damaged
- incorrect
Our team will assist you promptly to resolve the matter.
Non-returnable Items
We do not accept returns for:
- custom or personalized products
- sale items
- gift cards
Return Process
To initiate a return or exchange, please contact us at:
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.